FAQ
Frequently Asked Questions:
Q: How much is the shipping cost?
A: Orders shipped within the contiguous United States are subject to a $7.95 shipping charge (not including vases). Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands or Canada must contact us immediately after placing an order for a shipping quote; please call (800) 526-0880 between 9 AM - 5 PM Eastern time.
Q: Do you ship to countries other than USA?
A: As of right now Canada is the only other country we ship to, no exceptions.
Q: Do you send out/sell samples?
A: We do not offer samples of our products at this time.
Q: How am I informed after purchasing, that an item that I ordered is actually out of stock/ or unavailable?
A: In the event that your order has out of stock or discontinued items, we will contact you via the email and phone to adjust the order with you.
Q: My order is below $30, is there a way I can get it shipped?
A: Orders under $30 are subjected to a 20% surcharge. As of 5/10/2017 we will no longer charge a 20% surcharge for orders under $30.
Q: I’m not a wholesaler; can I still buy from you?
A: Yes! Our website is open to retail and wholesale customers.
Q: Can I mix packages? For example: “I only need 2 blue, 2 pink and 8 red butterflies”.
A: No, we do not mix packages.
Q: Do you sell fireproof feathers?
A: Our feathers are not fire proof.
Q: Why do my ostrich feathers differ slightly in size and shape?
A: Our ostrich feathers are real, natural feathers, and therefore they cannot all be identical.
Q: When will the item be back in stock?
A: Our inventory is updated as soon as we receive it; please visit our site often to see if the item is back in stock.
Q: Do you send catalogs of all the merchandise you carry?
A: At the moment we do not have a catalog.
Q: How do I get in contact with you?
A: Please visit our Contact Us page.
Q: Do you accept internationally issued credit cards?
A: We do not accept internationally issued credit cards.
SHIPPING QUESTIONS:
Q: Do you ship to military bases?
A: At the moment we do not ship to military bases.
Q: How can I check on the status of my order?
A: When we complete your order we send you an email containing the status and tracking number of your order. If you registered during checkout you may log in with your username and password and view your account information at any time.
Q: How do I make a return?
A: Please refer to our return policy at Store Policy page.
Q: How do I go about exchanging an item?
A: Please refer to our return policy at Store Policy page.
Q: How do I report a damaged item?
A: Please refer to our return policy at Store Policy page.
Q: Do you ship to Alaska/Hawaii?
A: Yes, we ship to Alaska/Hawaii. Unfortunately $7.95 shipping does not apply to these states. After completing an order please call us at (800) 526-0880 (9AM - 5PM Eastern time) for a shipping quote.
Q: Do you ship to Canada?
A: Yes, we ship to Canada. Orders to Canada do not qualify for $7.95 shipping. After completing an order please call us at (800) 526-0880 (9AM - 5PM Eastern time) for a shipping quote.